1. Free Forever Plan – No Payment Required
VYPNEX believes in empowering Indian micro-businesses. Our Individual Mode Free Forever Plan provides up to 15 finalized sales bills every calendar month at ₹0 cost with no trial period, no mandatory payment details, and no automatic billing charges.
Because the Free Forever Plan involves no financial transaction, questions of cancellation fees or refunds do not apply to free plan accounts.
2. Subscription Cancellation Rules
Subscribers to paid tiers (such as Standard, Pro, Enterprise, or Network Mode packages) may request cancellation of their paid subscription at any time:
- Cancellation at End of Period: When you cancel an active paid subscription, your account retains access to the paid features until the expiration date of your current prepaid billing cycle.
- No Automatic Re-billing without Notice: VYPNEX operates on transparent manual and confirmed payment workflows. We do not stealthily auto-debit bank accounts without affirmative user approval.
- Downgrade to Free Forever: Upon expiry of a canceled paid subscription, your business automatically transitions to the Free Forever Plan, ensuring your existing invoice records, ledger books, and customer lists remain safely accessible.
3. Refund Eligibility & Scenarios
Refunds are evaluated objectively based on specific verifiable criteria:
| Scenario | Eligibility | Resolution Process |
|---|---|---|
| Duplicate UPI Payments | 100% Eligible | If an accidental double payment occurs for the same plan, the duplicate amount is refunded in full to the originating bank account. |
| Unactivated Plan within 48 Hours | Eligible | If you made payment but your plan could not be activated due to platform technical faults, and you request a refund within 48 hours without using paid features. |
| Incorrect Plan Amount Transferred | Adjustment / Refund | If an amount exceeding or below the plan price is transferred, the difference can be adjusted toward plan activation or refunded. |
| Mid-Cycle Change of Mind | Not Eligible | Prepaid subscription periods already utilized (where bills have been issued or network features accessed) are non-refundable. |
4. Unverified & Failed UPI Transfers
Under the VYPNEX manual UPI subscription workflow:
- A payment screenshot alone is not treated as proof of successful settlement.
- If a user submits a fake, reversed, or unverified UTR number that cannot be confirmed on our institutional banking ledger, the subscription request is placed on hold or rejected.
- If funds were debited from your bank account but not received in VYPNEX's account due to banking network failures, the funds will typically reverse automatically to your source account within 3 to 5 banking days per RBI UPI guidelines.
5. Refund Request Process & Timelines
To submit a refund request:
- Send an email from your registered account email to vypnexsupport@gmail.com with the subject:
Refund Request - [Your Registered Mobile Number]. - Include your Business Name, Plan Name, UTR / Transaction Reference ID, Transfer Date, and bank statement proof showing the debit.
- Our billing compliance team will verify bank settlement logs within 24 to 48 business hours.
- Approved refunds are processed via the original payment method (NEFT / UPI) within 5 to 7 business days.
6. Official Support Channel
For all subscription assistance, billing queries, and refund follow-ups, contact our dedicated support team:
Official Email Support:
vypnexsupport@gmail.com
WhatsApp & Helpline:
+91 89504 48720 (Mon–Sat, 9:30 AM – 6:30 PM IST)