1. Statutory Framework
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (Rule 3(2)), the Consumer Protection (E-Commerce) Rules, 2020, and Section 13 of the Digital Personal Data Protection Act, 2023, VYPNEX has established a structured Grievance Redressal Mechanism to address user complaints, privacy concerns, and dispute escalations.
2. Designated Grievance Redressal Officer
The designated Statutory Grievance Redressal Officer for VYPNEX.com is:
Grievance Redressal Officer
Legal & Regulatory Compliance Cell
Entity: VYPNEX CommerceOS
Jurisdiction: Haryana, India
Working Hours: Mon–Sat, 10:00 AM – 6:00 PM IST
Direct Grievance Email:
vypnexsupport@gmail.com
vypnexsupport@gmail.com
Direct Grievance Hotline:
+91 89504 48720
+91 89504 48720
WhatsApp Helpdesk:
+91 89504 48720
+91 89504 48720
3. Grievance Lodging Procedure
To enable swift investigation, please include the following details in your grievance email:
- Your Full Legal Name, Registered Business Name, and Global Business ID.
- Registered Mobile Number and Registered Email Address.
- Specific category of grievance (e.g., Data Privacy Inquiry, Subscription Dispute, Copyright/Trademark Infringement, Network Conduct).
- Detailed summary of the complaint along with relevant supporting documentation, transaction screenshots, or communication logs.
4. Resolution Timelines & Tracking
| Milestone | Statutory Requirement | VYPNEX Commitment |
|---|---|---|
| Formal Acknowledgment | Within 48 hours (IT Rules 2021) | Within 24 Hours with Ticket Reference Number |
| Investigation & Interim Update | As applicable | Within 5 working days |
| Final Resolution & Disposal | Within 15 days (IT Rules 2021 / DPDP Act) | Within 10–15 Days with written findings |
5. Escalation Matrix
If you do not receive an acknowledgment within 48 hours or are dissatisfied with the proposed resolution, you may escalate your ticket by tagging your email with ESCALATION - TICKET #[Number] for executive review by the Platform Legal Counsel. If your grievance involves digital personal data protection rights and remains unresolved after exhausting this internal mechanism, you retain the statutory right to approach the Data Protection Board of India in accordance with the DPDP Act 2023.